What countries do you ship to?
We offer free worldwide shipping on all orders.
How long does shipping take?
Once you place your order, it takes 1 - 3 days to process it. After we process it, please allow 9-25 days for your order to arrive, although it usually takes less time. There are only a handful of countries affected by the Coronavirus pandemic. Please see the list of these below.
Will the Coronavirus/COVID-19 pandemic affect shipment?
No delays at the moment.
I have put my information in wrong! What do I do?
In the event of filling in your information wrong, please contact us as soon as possible on the contact page and we will try to amend your mistake.
Does my order come with tracking?
Yes, every order comes with a tracking code. You can check where your item is on our tracking page.
Why is my order being shipped in different packages?
If you have a multi-item order, we may ship each item from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a backorder, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
When will I receive my order?
Orders are shipped directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Because of the popularity of our offers, please allow about 9-25 days for your order to arrive (vary from product to product).
What happens if my order gets stuck or lost in the mail?
All our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because we ensure the packages, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might apply to shipping situations.
Will they charge me for customs and taxes?
The prices displayed on our site are tax-free in the entire world, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.
Any other questions?